Customer Testimonials
Jason Johnson the GM is the best. Experience was super easy, and would highly recommend!
The Jeep Wrangler Rubicon X was as expected, and I appreciated it being delivered not too far away. It took a while to get a copy of my paperwork, but that has been received now. Wyatt was excellent to work with, and I appreciated his assistance.
They were fair, honest and good to us. We thought what they gave us for our trade was fair as well as what we purchased. Great place!
Joe, our Service contract is always great. Courteous and good at keeping us informed. The waiting area is comfortable and clean
Johnny in service department was friendly, helpful, and knowledgeable.
Kindness Speed Friendly Thorough Clean Check things well Comfortable place to wait Good work No worries
Very quick and professional work. Did a full inspection and oil change with tire rotation in an hour. Was very happy with work
Was on the road from Oklahoma and our jeep needed an oil change.. Got on their website and got in at 7 the following morning on the road again by 8 !!! Great job, clean , professional and friendly to this okie and my wife!!!! Thank you so much another reason I'll continue to buy jeep and dodge products!!!! Thank you guys a ton, David Cash
The service department did a great job. From the towing the vehicle from the house to picking up the vehicle. Thank you.
Service manager very polite & he kept you informed Of progress & update Thank You Call when parts arrive
Whenever I’ve been there, they have been great! Professional….nice and friendly. Definitely will not hesitate going back
Excellent service. Thank you! I didn't have an appointment and I was able to get my oil changed same day.
Kyrsten is amazing! 10/10 recommend her for sales! Thank you for being awesome Kyrsten!
Joseph Bishop at the dealership is always very thorough and answers all my questions. He’s very knowledgeable and cares that you get taken care of.
I was working with 3-4 dealerships to get the best deal. All the staff at Bud Clary are top notch from Brian, Wyatt. Josh and Dayvonne were the best. I was treated great and this is my third new car purchased in Moses Lake.
About 11/2hrs for transmission fluid and transfer cases fluid changes.
I took my 2025 Jeep truck with less than 14,000 milles in for Oil change and tire rotation. I was talked into a "Engine Oil Conditioner" and a "Crankcase cleaning service" for an extra $120. I find out after the fact this was completely unnecessary for a vehicle with low miles and that has the oil changed every 5000 miles with synthetic oil. And I find out that Jeep does not recommend doing "Engine Oil Conditioner" and a "Crankcase cleaning service" , this can be a major risk to the engine and components. I wasted $120 for something ... Read More DealerRater - May 9, 2026
Kyrsten was amazing, wouldn’t have wanted anyone else! A few people have said negative things snot Bud Clary, but I’m huge on finding the right person to work with. Kyrsten is honest and won’t steer you wrong. It’s been a month and I’m extremely happy with our car! The service department is a whole other story🙄 just know your shit when you go in there. Only issue I had were the tire sensors the next day but the warranty, although it took a few visits, got them replaced.
Customer service needs improvement. No update or call back on service status. A few voice messages left and no response.
What a great experience working with Joe and Sydney in the service dept they took what was a nightmare situation and worked with me got my truck running wish I would've come here first to get my truck back on the road .
I had a great experience at Bud Clary Moses Lake Chrysler Dodge Jeep RAM, and I highly recommend working with Krysten if you get the chance.
Originally, I went in because I saw a 2020 Honda Civic Sport posted online, but when I arrived, it had already been sold. Even though that was a little disappointing, Krysten didn’t let that stop the process at all. She stayed patient, positive, and determined to help me find something that would work for me.
We looked at a few different vehicles, including a Lexus, but it ended up being out of my budget. ... Read More Google - Mar 25, 2026
To sum up my vehicle service experience, it was friendly, professional and there was great communication on items found during the inspection.
Had the Most Positive Car Buying Experience I ever had due to the Worker's Professionalism. Namely Vicente Martinez. He worked hard and listened to what I Needed and Wanted. He is Diligent in his Pursuit of The Customers Needs and was Honest and Straightforward, as a Car Salesman should be. I will be a return buyer because of the Professionalism and Honesty from the Bud Clary Staff. Sincerely. David L. Bakker Jr
Fast service from the parts department and service team. Prices kinda crazy but where isnt now and day right? I was surprised i wasnt bombarded by a car sales men 🤣
Kyle was amazing and he even came in on his day off to accommodate us. The financial guy found a lower interest rate than I did and he even discounted the warranty for us. Sydney was the best though! She called all of them and told them to roll out the red carpet after we brought our Jeep in for repairs the third time in 3 months. Thank you everybody!
Great service. Adam is so helpful, I will be back.
I recently required Bud Clary Chrysler Dodge Jeep RAM of Moses Lake for emergency services while traveling through the area.
They were able to squeeze me in for a quick diagnosis and discovered a pretty serious issue with my truck.
From the time I walked in the doors I was treated with utmost respect and care. Every courtesy was given to my comfort and needs.
The service advisor I dealt with was named Sydney. Sydney was very professional and informative. She gave me all the details of my service needs in terms I could understand and pretty accurate costs.
Sydney ... Read More Google - Feb 15, 2026
I had a great experience at bud clary. Danielle was very helpful and answered all my question and got me into the vehicle i wanted.
Solid team, got me on the schedule very quickly, tried to recreate the issues I was having, asked if I would like to show him the issue as I drive it, went on a ride along with me and, had a technician in the service department diagnose the intermittent issue, and got parts coming. Will be fixed on Monday. Excellent service team. Thank you
Nice people and I was kept up to date on the progress of my Jeep
Service was scheduled quick and completed the same day.
Got me in faster than expected. Very 😊
Great and fast and efficient service and friendly staff, especially Sydney.
These guys were awesome to work with. They took very good care of us and went above and beyond to take care of us. I highly recommend them
Went in for 75k service and asked them to look at a headlight that was out. They forgot to do the second part so I am still driving with 1 headlight.
RJ and Joe are really great guys to work with. My new vehicle has many upgrades that I am not very familiar with. I brought my car in for a complementary winter readiness check. They both took their time explaining to me how everything works. I'm confident in my purchase and confident that I can ask them anything. Thank you for giving me a peace of mind for this upcoming winter season.
Great service. Sydney at front desk is quite knowledgeable and friendly. I had a few things go wrong and she steered me in right direction on everything and saved me money. She makes things easy Thank you I will be back!
It took a month for service department to complete a simple job. The service agent wasn't very good at keeping me informed about the progress. Not happy with service agent!
I took my 2025 Jeep Rubicon Gladiator truck in for some warranty repair work. Joseph got me in right away on a Wednesday. Located the problem. Order the part and installed it the following Monday. Free coffee and cable TV while you wait. Worth the visit.
Quick services
The Jeep was dropped off for an oil change! Later I received a text that said I needed to items changed soon. One was windshield wipers which I said no to, the other was cabin filter which I said yes to! It was finished quickly! Thank you
Josh helped me trade my car in for a newer model. He was extremely professional but didn't make the experience feel rehearsed but made me feel genuinely welcomed in as a valued customer even though it was my first time there. I highly recommend if you ever go in to request his help as he goes above and beyond to help you and is extremely forward about the details of your vehicle like the value what it's worth to the dealership and if there is a better option.
Very professional and willing to asist
Thank you so much Adam for all you done and everyone! My car was fixed. I’m a happy camper 😎
Sydnie was great, great conversation and fun.
We just bought our sixth vehicle here. They always take excellent care of us. Chandler did an amazing job. He found us two perfect vehicles and has made himself available to answer any questions we may have. Thank you Chandler, Jessica and the rest of the team for always taking care of us!!!
Extremely helpful, attentive to my needs. Made the experience beyond easy and enjoyable.
Friendly staff and great service.
Cuodos to Brianna for taking an extra step to retrieve my debit cardfrom under the console on crv George ivanich
Very friendly and helpful on what my vehicle needed.
My service at Bud Clary was great! They sent me videos under neath my truck and also pictures of what needed attention. While I waited they had a shuttle that took me somewhere to eat and drove me back! This was great considering I hate waiting in the waiting room and haven't had lunch yet.
Sydney was professional listen and told me what they would do and they did
Once again, y’all did an awesome job. My only complaint is the tech didn’t rotate the tires as requested, but all I need to do is run back down and it will be done while I wait. Thanks again for taking care of our Dodge Ram pickup
Adam was very easy to work with. Adam explained all the available options and pricing for regular maintenance for my 2019 GMC Sierra 3500HD Duramax Denali. Work was done and vehicle was ready when promised. Overall very please with the service provided by Adam and the service team.
Sydney was very professional, polite and obliging. I told her I would like my car back by 12 noon, it was ready before. When I returned to pick up my car she informed me of what I still needed done and the estimated price.
Chill, laid back, helpful. This place knows how to find and train their sales staff. We worked with Wyatt for a few days trying to find a pickup truck. They ended up not finding anything in our limited time frame, but they worked hard on our behalf and were always respectful and kind. This will be the first place I will shop again when I'm in the market for a new car.
I recently brought my vehicle in for service at Bud Clary CDJR and worked with Sydney. She was professional from start to finish — clear with communication, attentive to details, and made the whole process smooth and stress-free. Everything was handled quickly and done right the first time. It’s rare to find someone who combines efficiency with great customer care, and Sydney did exactly that. I’ll definitely be coming back for future service needs.
One of my commercial pickup trucks broke down out 40 minutes from them. Had it towed to Bud Clary service and had a great experience. They were super quick to look at my pick up and keep me updated on what was going on. Super friendly, professional and would definitely recommend you take your CDJR products to them, if you are in the area. 👍🏿 Thank you again.
They had me in before my appointment time. They did a through check without trying to push any problems. Sydney kept me up on what was happening. Thanks.
Joseph was very efficient and personable. Kept us well informed of our service needs. Pleasure to work with.
Always good service
I dropped my car off at 730 for recall repairs and they were done before 11:30. I love that they can find other repairs that might be needed and have you decided if you want those online with prices. It takes away the feeling of being cornered. They also shared pictures of items they felt needed to be replaced.
They were friendly and efficient. I did not get pressured in to buying extra services! I was shown how dirty my air filter & cabin filter were and they suggested I replace them. I appreciate them being helpful without pressure!
Smooth easy purchases. Bought a Dodge 2500 and Toyota Rav4. No high pressure. Easy test drives.
Sydney was the best advisor that I’ve worked with by far! I definitely recommend coming to her for all your service needs from tires to oil changes!
Joseph was prompt, kind, and courteous! I'll go back to the dealership!
Very fast and friendly service.
Joe is Soo awesome! He went out of his way to my ake sure that my jeep was done on a timely manner was even going to get my car for me when it was done. Everyone at Bud Clary is the best!
Thank you for being able to get our Jeep in the shop and to determine what was causing the overheating. So glad you were able to get it resolved as we were on a road trip. Staff (gal at front desk) kept us informed during the Tech’s work being done and as soon as it was finished.
Good customer service, quick and knowledgeable.
Good communication, quick work
Quick and compassionate service.
Was a good experience. Oil change was completed in a timely manner.
They were vary good in telling me how much the cost was going to be and it didn't change. They really keep me inform with everything going on with my truck and the best think they got it fixed a day earlier so I can start my vacation. the family was very happy. I will take my other vehicle to them to have it service and I will tell other people to go see them for any repairs they need. Thank you to Adam for taking the time with us.
Best customer service! Dropped off my Jeep at 9am and received a text stating it was ready by 4pm same day!! They got down to the problem and knew exactly what was wrong with it. I am extremely happy with all the staff! Best experience I’ve received in a service department.
Sydney Rocks. Appreciate all the work
Your guy Chandler was not expecting me. I can be a lot. That young man deserves a lot of praise for his patience and overall customer service skills. I feel like I made a friend and that’s how such things should go. Next time I need a car, you better believe that Chandler has earned BC Chevy first crack at my business!
Great customer service
I was a long ways from home and my Jeep Gladiator was in need of a service. I called Bud Clary Moses Lake Chrysler Dodge Jeep Ram. They made an appointment for me to get in at 7:30 am the next day. They got me in and out in a timely fashion with professional service. Thanks again and I would definitely recommend them.
Excellent service and very much helpful